AI can only do work that's been defined
Most AI rollouts stall for the same reason: nobody wrote the work down. Here is how to define a process clearly enough that AI can actually run it.
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Plain notes on getting real work out of AI. No hype, no tool of the week.
How to get a whole team using AI, not just the curious two
Every company has two people who love AI and twenty who tried it once. What actually moved a 25-person agency from a couple of users to the whole team.
Drafts, never sends: keeping a human in the loop
An AI that works on your customer email needs hard limits. The four rules I built into a startup's sales pipeline, and why 'drafts only' comes first.